Moonpalm – Order & Service Policy

1. Delivery Information

All Moonpalm orders are processed within 1–3 business days after order confirmation.

Once your order is ready, our team will contact you via WhatsApp to:

• Confirm delivery details

• Verify location and availability

• Coordinate the most suitable delivery time

Please ensure your phone number is accurate and active, as all delivery communication will be handled through WhatsApp.

Delivery times may vary depending on your location within North Cyprus.

2. Returns & Refunds

At Moonpalm, every product is carefully curated, prepared, and quality-checked before delivery.

For this reason, all sales are final, and we do not accept returns or offer refunds once the order has been delivered and accepted.

We strongly recommend customers to:

• Review all product details carefully

• Confirm sizes, materials, and specifications

• Contact our team via WhatsApp for any clarification before placing an order

This ensures a smooth and satisfactory purchase experience.

3. Exchanges (Damaged or Incorrect Items Only)

If your order arrives damaged or incorrect, we will take full responsibility.

To request an exchange:

• Contact us within 48 hours of delivery

• Provide clear photos showing the issue

• Share your order details

After review, we will:

• Replace the item, or

• Provide an appropriate solution based on the situation

4. Customer Support

For questions, custom orders, or assistance:

📩 Email: info@moonpalm.agency (update if needed)
💬 WhatsApp: Primary communication channel (fastest response)

Our team is available to assist you before and after your purchase to ensure the best experience.

5. Agreement

By placing an order with Moonpalm, you acknowledge and agree to the terms outlined in this policy.